FAQ
To support our planet, electrical and electronic items should not be disposed in regular trash, but should be recycled. Please consult the recycling office in your region.
Our products are mainly manufactured in Thailand, China and Taiwan.
Sorry, we don’t accept credit cards or paypal. But you can pay via bank transfer / wire transfer.
The bank details are stated on the bottom of the order confirmation.
Not all the products we offer are listed on our website, as some are customised items. Please send an email with your request.
Following information will help us process your inquiry:
– picture or drawing, with the measurements and tolerances
– where the product is going to be used
– quantity for onetime purchase or longterm
We will let you know if your item is in our assortment, or if we can produce it.
Yes, we do. We ship worldwide.
If we have the item in stock, the dispatch time is usually 1 to 2 workdays after receiving your payment. Otherwise 6 to 8 weeks after your order / payment.
UPS ships to most of the countries within 3 working days. Countries outside Germany will also depend on the customs clearance speed of each country.
It is not. The shipping cost varies by product quantity, size and country of destination.
Yes, minimum order quantity (MOQ) starts from 100 pcs per item / specification. 100 pcs is also the smallest package unit. Depending on product the MOQ can also be like 5.000 pcs.
Our Business is focused on customised products, so the price varies by build and quantity you would like to order. Please send us a request of the item and we will send you a quote.
You can order via phone call ( +49 8026 949099) or via email (info (at)khelamps.de).
